Frequently Asked Questions
How much will I have to pay for shipping?
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
Nothing! We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
How do you ship & how quickly will I receive my order?
We ship FedEx Express to your door, unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date. Most packages are delivered within 5 business days of their dispatch.
We ship FedEx Express to your door, unless otherwise is requested. All of our rugs are shipped with 24-48hrs from your purchase date. Most packages are delivered within 5 business days of their dispatch.
Will I have to pay sales tax (VAT) on my purchase?
You will not be responsible for any of the VAT charges. We cover all costs of duties, taxes and transit.
You will not be responsible for any of the VAT charges. We cover all costs of duties, taxes and transit.
What types of payment do you accept?
We offer secure online payment options such as Visa, Master Card (Euro Card), American Express, and Discover Cards. We also accept PayPal for those who wish to make a purchase using PayPal. For all other payment options please write us at info@iRugs.co.uk
We offer secure online payment options such as Visa, Master Card (Euro Card), American Express, and Discover Cards. We also accept PayPal for those who wish to make a purchase using PayPal. For all other payment options please write us at info@iRugs.co.uk
Is your website secure?
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with McAfee Secure & Verisign to guarantee our highest level of security compliance yet.
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology. We are also partners with McAfee Secure & Verisign to guarantee our highest level of security compliance yet.
How do I place an order?
We offer hassle-free online shopping. You may place your order online, 24hrs a day, and 7 days a week with our secure online shopping cart. Once your order placed we'll have your rugs dispatched the next business day.
We offer hassle-free online shopping. You may place your order online, 24hrs a day, and 7 days a week with our secure online shopping cart. Once your order placed we'll have your rugs dispatched the next business day.
Can I delay the shipment of my order?
Yes. To place an order with a delayed shipping date its best that you place your order online and simply email us your preferred date of shipment, or delivery date. Our email address is info@iRugs.co.uk
Yes. To place an order with a delayed shipping date its best that you place your order online and simply email us your preferred date of shipment, or delivery date. Our email address is info@iRugs.co.uk
What happens if my order arrives and I'm not happy with it?
30Day Hassle-free returns; If for any reason you are not 100% satisfied with your purchase you may return it for a full refund, or an exchange. We offer hassle free returns, simply email us at info@iRugs.co.uk to obtain RMA # (return merchandise authorization) for your return.
30Day Hassle-free returns; If for any reason you are not 100% satisfied with your purchase you may return it for a full refund, or an exchange. We offer hassle free returns, simply email us at info@iRugs.co.uk to obtain RMA # (return merchandise authorization) for your return.
Why should I buy from iRugs.co.uk?
- Free Shipping.
- Free Taxes/Duties.
- Hassle-free Returns.
- 75% Off Retail Prices.
- Expert Customer Care.
- Secure Online Shopping.
- Lowest Prices Guaranteed.
- Over 200,000 Rugs in Stock.
- 30Day Returns & No Restocking Fee.
- All Rugs are Shipped Within 24-48hrs.
- Over 250,000 Rugs Shipped Since 2001.
- 5% Bonus Store Credit on all your Orders.
- Direct Manufacturing & No Retail Overheads.
- Proud Member of BBB (Better Business Bureau).
How long has iRugs.co.uk been in business?
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
What are others saying about irugs.co.uk?
With over 375,000 rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. Once you give us a chance to show ourselves, you'll never shop anywhere else for your area rug needs. Try us, and see for yourself, because at iRugs.co.uk your satisfaction is guaranteed.
With over 375,000 rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers. Once you give us a chance to show ourselves, you'll never shop anywhere else for your area rug needs. Try us, and see for yourself, because at iRugs.co.uk your satisfaction is guaranteed.
Do you charge restocking fee?
We do NOT charge restocking fee. We realize that it's already a hassle if your order doesn't work out for you, so we certainly don't want to make it any more frustrating, by penalizing you with unnecessary restocking fees.
We do NOT charge restocking fee. We realize that it's already a hassle if your order doesn't work out for you, so we certainly don't want to make it any more frustrating, by penalizing you with unnecessary restocking fees.
When will my refund be processed?
We process all returns within 24hrs. We also process all refunds within 24hrs. However, we do ask you that you allow 3-5 business days for your refund to post back to your credit-card.
We process all returns within 24hrs. We also process all refunds within 24hrs. However, we do ask you that you allow 3-5 business days for your refund to post back to your credit-card.
What is your contact information?
www.iRugs.co.uk
104 Williamson St.
Fort Mill, SC 29715
Phone: +001 (803)-802-3965
Fax: +001 (803)-802-5947
Website: http://iRugs.co.uk
Email: info@iRugs.co.uk
www.iRugs.co.uk
104 Williamson St.
Fort Mill, SC 29715
Phone: +001 (803)-802-3965
Fax: +001 (803)-802-5947
Website: http://iRugs.co.uk
Email: info@iRugs.co.uk
What else do I need to know?
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: +001 (803)-802-3965 (8:30am-5:30pm Eastern Standard Time, Mon-Sat).
Last but not least, please keep in mind that our customer's satisfaction is our #1 focus and the reason we come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or simply call us at: +001 (803)-802-3965 (8:30am-5:30pm Eastern Standard Time, Mon-Sat).